Specific duties will include: - Taking delivery inquiries
- Reporting any credit/delivery delays to phone bank or customers
- Cashing out customers
- Assisting customers with loading tires into their vehicle
- Processing of all buy-outs, invoice credits, purchase orders, and invoicing all work-orders
- Handling all product returns and checking them in from delivery zones
- Confirming all of the invoices that come back with the drivers
- Processing phone and Internet orders General Dispatcher Duties
- Close-out procedure if assigned.
- End of day vehicle damage inspection of on-demand fleet and report to warehouse manager.
- Take deposits envelope to the bank.
- Assist in inventory count.
- Coordinate and assign drivers' daily routes.
- Assist drivers on retail/wholesale delivery routes to make efficient/productive runs.
- Control driver labor hours by maximizing run efficiency.
- Responsible for answering phone calls regarding drivers, parts warehouse, wholesale tire, retail stores, etc., and reporting and acting upon any staffing issues for the scheduled day.
- Assist in product pull, stage, and loading of trucks as needed and sorting the orders to maximize zone efficiency.
- Ship/receive on demand transfers.
- Other duties as assigned, such as: on-demand delivery, stocking, filing, cleaning, trash removal, etc. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to work in a seated position to drive a delivery vehicle. The employee is regularly required to use hands and to finger, handle, or feel; climb or balance; stoop, kneel, crouch, or crawl while pulling and putting away tires. The employee is regularly required to speak and listen, both over the phone and in person to customers and fellow employees, in order to perform the above listed duties. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
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