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Service Manager

Location:Cleveland, ES, OH
Employment Type:Full Time
Store:Eastern/Southeastern Suburbs


Service Manager 

As a Service Manager, you will be accountable for courteous, expert customer service. You will possess a passion to excel and a drive to be the best in the field, while establishing a trusting relationship based on integrity and fairness with customers and showing a sincere concern for needs.  

Ideal candidates will have strong communication skills and previous experience in the automotive field. 

Basic Job Duties will include: 

  • Determining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed.
  • Preparing accurate estimates and billings for customers.
  • Selling tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
  • Maintaining current product knowledge on all tires, service and other product lines that are represented.
  • Motivating and managing technicians and assigning work orders in accordance with skill levels and workloads.
  • Assuring customer deadlines and repair schedules are managed and adhered to.
  • Functioning as backup to Store Leader when necessary and appropriate.
  • Performing tire & lube technician duties if necessary.

 Education and/or Experience

High school diploma or GED and 5 years related experience and/or training; or equivalent combination of education and experience. Tire and Automotive, Sales and Customer Service, Store Operations knowledge and skills.

  Typical Work Hours:

7:30AM to 6:00PM Monday to Saturday (day off during the week - 5 day work week). Closed Sundays. 

 Our company is an Equal Opportunity Employer with a benefits program that features:  

  • Competitive salaries
  • Paid ASE Certification programs
  • Advancement programs
  • Medical, Dental and Life packages
  • Paid Vacation and Holidays
  • Profit Sharing and 401K
  • Short-Term Disability
  • Long-term Disability
  • College Savings Plan
  • Company-Paid Uniforms
  • Employee Discounts
  • Health Club Reimbursement 

 We are a drug-free environment, background check required and valid driver's license required 

Find a career, not just a job, at....Conrad's...




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